Shipping policy

 

Last updated: 10/12/2025

At Ellvaro (operated by NOMARAMA LTD), our goal is to offer you the best shipping options within the United States.

1. Cancellation & Changes

If you need to change or cancel your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order (usually within 12-24 hours), we will be unable to make any changes.

2. Processing Time

After you place your order, our team works to prepare it for shipment.

  • Standard Processing: All orders are processed and verified within 1 to 3 business days (excluding weekends and holidays).
  • Priority & VIP Orders: Orders placed with "Priority" or "Express VIP" shipping are processed with high priority in our warehouse queue.
  • You will receive a notification email with your tracking number once your order has shipped.

3. Shipping Rates and Delivery Estimates (USA Only)

We offer three shipping methods for our United States customers. Please note that shipping times are estimates and commence from the date of shipping, rather than the date of order.

  • Note: "Business Days" refers to Monday through Friday, excluding public holidays.
  • Disclaimer: While we make every effort to deliver within these timeframes, Ellvaro is not responsible for delays caused by local carrier delays (USPS, FedEx, UPS) or unforeseen weather conditions.

4. Order Tracking

Once your package has been dispatched, we will send you a shipping confirmation email containing your tracking number.

  • Please allow 24-48 hours for the tracking number to update in the carrier's system.
  • If you have purchased Priority or VIP shipping, your tracking usually updates faster.

5. Shipping Destinations

We currently ship exclusively to addresses within the United States.

  • We do not offer international shipping to other countries at this time.
  • Please ensure your address is a valid US address.

6. Lost, Stolen, or Undelivered Packages

  • Marked as Delivered but Not Received: If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or your local post office first. Ellvaro is not liable for packages verified as delivered by the carrier.
  • Lost in Transit: If your package has no tracking updates for more than 30 days, please contact us at support@ellvaro.com. We will investigate and offer a free replacement or a full refund.

7. Incorrect Shipping Address

It is the customer's responsibility to ensure the shipping address is correct at the time of checkout. NOMARAMA LTD is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for the cost of re-shipping