Refund policy

 

Last updated: 10/12/2025

At Ellvaro, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following strict conditions:

  • The item must be in the same condition that you received it.
  • It must be unworn, unused, and free of any signs of wear, stains, or odors.
  • It must be in its original packaging, with all original tags and labels attached.
  • You must provide the receipt or proof of purchase.

Please note: If returned items do not meet these specific criteria, we reserve the right to decline the refund and ship the items back to you at your expense.

2. Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at https://ellvaro.com/pages/start-a-return so that we can evaluate the issue.
In these specific cases (defective or wrong item), we will cover the return shipping costs or offer a free replacement, depending on your preference.

3. How to Start a Return

To start a return, you must first contact us at: https://ellvaro.com/pages/start-a-return

  • Do not send your purchase back to the manufacturer. Returns sent without prior authorization will not be accepted.
  • Once your return request is accepted, we will send you instructions on how and where to send your package.

4. Shipping Costs

  • Change of Mind: If you are returning an item due to a change of mind (size, color, preference), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Tracking: If you are shipping an item, you must use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item. Without a valid tracking number showing delivery to our return address, we cannot process a refund.

5. Refunds

We will notify you once we have received and inspected your return to let you know if the refund has been approved or not.

  • Approval: If approved, you will be automatically refunded on your original payment method.
  • Restocking Fee: We do not charge any restocking fees.
  • Processing Time: Please remember it can take 5 to 7 business days for us to process the return after receipt. Once the refund is issued, it may take additional time for your bank or credit card company to process and post the refund to your account.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@ellvaro.com or in our contact page: https://ellvaro.com/pages/contact